Phones answered 24/7Champaign, IL 61820
Call (833) 490-5225
Phones answered 24/7Call any time(833) 490-5225
Champaign, Champaign County and the villages around them

Water in a Champaign basement, or coming through a ceiling?

Storm water from a detention pond, river water from the Embarras, a split supply line or a sewer backup. Call (833) 490-5225 at any hour. A local crew is sent as soon as one is free, and the price is explained and approved before any work starts.

  • Storm runoff and flooding
  • Basement water
  • Burst and frozen pipes

Get a fast quote

Fastest: call (833) 490-5225. Or send this and we call you back.

Today in Champaign

Local weather drives activity here: heat, humidity and rain change what shows up week to week.

    Call (833) 490-5225

    Champaign & Champaign County

    Local water damage restoration you can reach by phone

    Champaign Water Damage Restoration at a glance

    Champaign Water Damage Restoration takes water damage calls for Champaign, Urbana and the villages around them in Champaign County around the clock. A local crew removes standing water, reads the walls and floors with meters, and dries the building to measured goals. The price is explained and approved on site before work starts.

    Water reaches Champaign and Urbana by several routes. Storm water can back up at a detention pond near Windsor Road or U.S. Route 45, river water can come from the upper Embarras where it runs through the city and through Meadowbrook Park, and a supply line can split inside a wall on any night of the year. The first question on every call is which of those it is, because the answer decides the first hour of work.

    The line is answered at any hour, and it asks for the things that matter first: the room, the source if it is known, whether the water is still rising and whether the power to the wet area is off. A crew is sent as soon as one is free. No arrival time is promised, because an honest one cannot be given over the phone.

    Services

    Our water damage restoration services in Champaign

    Pick a service for symptoms, process and typical cost, or call and describe what you hear and see.

    Embarras River Flood Damage

    Emergency removal and drying for river flood water that reached a home or business in Champaign or Champaign County.

    Kaskaskia River Flood Damage

    Removal and drying for water that reached a building in Champaign County from the Kaskaskia River area near Urbana.

    Detention Pond Overflow Damage

    Removal and drying for water that reached a home or business from a full detention pond in southeast Champaign.

    Emergency Water Extraction

    Fast removal of standing water from floors and basements in Champaign, Urbana and the county around them.

    Campus-Area Water Damage

    Water removal, drying and documentation for houses and buildings on the campus side of Champaign and Urbana.

    Sewer Backup Cleanup

    Removal, disinfection and drying after sewage backs up through a drain, toilet or floor drain in Champaign and Urbana.

    Water Heater Leak Damage

    Water removal and drying for leaks from a water heater, its pan, its connections and its drain.

    Washer and Appliance Leak Damage

    Water removal and drying after a washing machine, dishwasher or refrigerator line leaks into a home in Champaign or Urbana.

    Frozen and Burst Pipe Damage

    Water removal, drying and reading of walls and floors after a frozen or split supply line floods a building.

    Hidden Water Leak Detection

    Locating concealed water leaks behind walls, under floors and in crawl spaces in Champaign and Urbana.

    Mold After Water Damage

    Inspection, removal and drying checks for mold that started in walls, floors or framing after water damage in Champaign and Urbana.

    Village Water Damage

    Water removal and drying for homes and buildings in the villages and small towns of Champaign County and the counties beside it.

    Insurance Claim Documentation

    Photographs, moisture readings, removal lists and drying logs kept so an insurer can check a water loss in Champaign and Urbana.

    Why homeowners call us

    Why Champaign Water Damage Restoration

    Answered in the middle of the night

    Storm water and pipe failures do not wait for office hours. The line is answered 24/7, and a crew is sent as soon as one is free. No arrival time is promised, because an honest one cannot be given over the phone.

    Read before it is dried

    Moisture is measured in the floor, the lower wall, the framing and the cavity before the equipment is set. The readings are the starting point for the scope, and they are kept for the insurer.

    Water sorted by source

    Clean supply water, river and storm water and sewage are handled differently from the first visit. The source is found before anything is removed, so the work matches what came into the building.

    Drying to a goal, not to a look

    A wall can look dry while the wood behind it is still wet. Drying runs until the readings fall to the goal on each check, and the log shows when each area reached it.

    Scope explained before any price

    No figure is given over the phone. The scope is explained in the building, and the owner approves it before equipment is set up.

    Routes you can follow

    Calls from the villages around the two cities, from Savoy to Rantoul, are answered the same way, and the crew records the outside route as well as the inside of the building.

    How it works

    From phone call to fixed, in four steps

    1. Close the water and call

      Shut the main if you can reach it, stay out of standing water near outlets and cords, and ring the line at any hour. Say which floor the water is on and where you think it came from.

    2. A technician reads the building

      The crew finds the source, measures the floor, walls and framing, and explains what it expects to remove and what the drying will cover.

    3. Water out, then dry

      Standing water is pumped or extracted. Materials that cannot be dried reliably are shown to you and then removed. Equipment runs until the readings reach the goal.

    4. You get the record

      Photographs, readings, the removal list and the drying log are given to you as one file, for your own records and for any insurer.

    What should I do first if the basement is taking in water?

    Keep people and pets out of the water, switch off power to the wet area only if you can reach the panel safely, and call the line. Do not wade into the water or use a household vacuum on it.

    Basement water after a storm is often contaminated, because it has come across the ground and through drains. Treat it as a hazard rather than as clean water, and leave the cleanup to the crew.

    Photograph the water line and the damage before anything is moved. Note when you first saw the water and whether it is still rising.

    • Keep children and pets out of the water
    • Do not touch the panel or an outlet from a wet floor
    • Photograph the water line and damaged items
    • Note the time you first saw the water
    • Say whether the water is still coming in

    Why do the walls and floor need readings, not just a fan?

    Moisture moves inside walls, framing and slabs, and a surface can look dry while the material behind it is wet. Readings show where the water went, and drying is finished when they reach the goal.

    A fan on a damp surface dries the surface first and leaves the framing wet. That is how wet wood and mold are left behind. Readings are taken in the materials themselves at set points.

    The same points are read on every visit, so the drying can be followed on the log.

    • Readings in the floor, walls and framing
    • Set points recorded for every visit
    • Drying checked until each point reaches the goal
    • Log given to you at the end

    Does the source change how the water is handled?

    Yes. Clean water from a supply line is usually removed and dried with less restriction. Storm or river water is treated as contaminated, and sewage is handled with the most care.

    The handling changes which materials have to come out. Carpet pad, insulation and the lower section of drywall that have taken up contaminated water often cannot be cleaned to a safe standard.

    The crew identifies the source on arrival and tells you what it found, so the work and the records match the cause.

    • Clean supply water
    • Storm and river water
    • Sewage and drain backups
    • Water from the ground through a foundation

    What affects the scope and the price here?

    The scope follows how much water came in, how long it stood, how many rooms it reached and what must be removed. No figure is published or given over the phone, and the price is explained and approved on site.

    A small wet area in an unfinished basement is a smaller job than the same water in a finished lower level with carpet and paneling behind the walls.

    Access, the number of occupants and the materials involved change the labor needed. The crew explains each factor during the visit.

    • How much water and how long it stood
    • Finished or unfinished lower level
    • Number of rooms and floors reached
    • Materials that must be removed
    • Access and occupants

    Will the insurer have what it needs?

    The crew keeps the records an insurer asks for: photographs, readings, a removal list and the drying log. Whether a policy pays is decided by the policy and the insurer.

    The records are given to you as one file, so you can send them to your insurer without reconstructing them. The company does not decide what the policy covers.

    For questions about a claim, contact the insurer first. The Illinois Department of Insurance takes complaints about insurers.

    • Photographs with dates
    • Readings at set points
    • Removal list by room
    • Drying log
    • Invoice for the work
    Service areas

    Serving Champaign and all of Champaign County

    Champaign

    ZIP 61820, 61821, 61822, 61824, 61825, 61826

    Urbana

    ZIP 61801, 61802, 61803

    Savoy

    ZIP 61874

    Philo

    ZIP 61864

    Dewey

    ZIP 61840

    Ogden

    ZIP 61859

    Royal

    ZIP 61871

    Homer

    ZIP 61849

    Service area map: Champaign, Urbana, Savoy, Bondville, Seymour, Mahomet, Tolono, Philo, Thomasboro, Sadorus, Saint Joseph, Sidney, Fisher, Dewey, Pesotum, Ivesdale, Rantoul, Ogden, Royal, Homer, Foosland, Gifford, Longview, White Heath, Mansfield, Monticello, Villa GroveChampaignUrbanaSavoyBondvilleSeymourMahometTolonoPhiloThomasboroSadorusSaint JosephSidneyFisherDeweyPesotumIvesdaleRantoulOgdenRoyalHomerFooslandGiffordLongviewWhite HeathMansfieldMonticelloVilla GroveChampaign (base)N

    Champaign, IL 61820 · 30 km service radiusCall (833) 490-5225

    Not on the list?

    We also cover many smaller communities across Champaign County. Check your ZIP.

    Job stories

    Typical jobs around Champaign County

    Typical job
    Illustration: Storm water comes through a basement wall after a heavy rain

    Storm water comes through a basement wall after a heavy rain

    What homeowners notice
    After a heavy rain, the homeowner finds a damp band along the foundation wall and a few inches of water on the basement floor. The water is brown at the edge and has left silt in the corners.
    What we do
    The crew confirms the power to the basement is off, pumps the standing water and clears the silt from the floor drain. Readings are taken in the slab, the lower block and the framing. The bottom of the drywall on the wet wall is removed to the height of the water line, and air movers and a dehumidifier are set to dry the cavity.
    What to expect
    The readings fall visit by visit until the block and the framing reach the goal, and the owner receives the photographs, readings and removal list for the insurer.

    Typical job
    Illustration: A crawl space floods on the south side of Urbana

    A crawl space floods on the south side of Urbana

    What homeowners notice
    The owner of a small house near the south side of Urbana finds water in the crawl space after a storm and a musty smell in the rooms above. The insulation between the joists hangs wet from the subfloor.
    What we do
    The crew pumps the standing water through the access hatch, removes the soaked insulation and reads the joists, the sill and the ground under the vapor barrier. Dehumidifiers are set to dry the space, and the readings are logged at set points on each visit.
    What to expect
    The joists and sill reach the goal over several visits. The owner has the readings and the removal list, and the repair of the insulation and the vapor barrier is quoted separately by the trade that installs them.

    Typical job
    Illustration: A ceiling stain in a village home traces to an upstairs bath

    A ceiling stain in a village home traces to an upstairs bath

    What homeowners notice
    A ceiling in a lower room of a village house begins to brown in a patch and then sags. The stain grows over several days, and a drip appears from the light fitting.
    What we do
    The crew finds the upstairs bath above the stain and reads the subfloor there. A small opening is cut in the ceiling where the readings are highest, the insulation is checked and the soaked part is removed. The cavity is dried from inside, and the source upstairs is referred to a plumber.
    What to expect
    The cavity reaches the dry goal on the last check, and the ceiling board is closed by the trade that finishes it. The readings and photographs go to the owner for the insurer.

    See more job stories

    One call and it gets handled.

    A crew is dispatched as fast as one is available, and you approve the estimate before any work starts.

    Guides

    Answers before you call

    Embarras River flooding: the first hour at a flooded building

    If water from the Embarras River or the ground around it has reached your home in Champaign or Urbana, first keep people out of the water, switch off power to the wet area only if you can do it safely, photograph the damage and call the line.

    FAQ

    Frequently asked questions

    Do you serve every part of Champaign and Urbana?

    Calls are taken for all six Champaign ZIP codes and for Urbana's three, and for the villages around the two cities. The zip check page shows the codes covered.

    How quickly will a crew arrive?

    A crew is sent as soon as one is free. No arrival time is promised, and the line will tell you what to do until the crew is on the way.

    Is river water handled differently from a burst pipe?

    Yes. River and ground water is treated as contaminated from the first visit. A pipe is usually clean supply water, and it is checked before it is handled.

    Will you tell me the price over the phone?

    No. A price given before the building is read would be a guess. The scope and price are explained and approved on site before equipment runs.

    Who does the repairs after drying?

    The trades that do that work, such as plumbers and carpenters. The crew tells them what it found, and each repair is quoted by the trade that does it.

    Can I call about a building in Urbana?

    Yes. Urbana is a separate city with its own building department, and the line takes its calls the same way it takes Champaign calls.

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