Is the Kaskaskia River the reason my lot flooded?
Not necessarily. The river's headwaters are in Champaign County near Urbana, but a flood at a particular address is caused by the local ground, drainage and rainfall around that address. A crew will read the building and the lot before it says where the water came from.
A river name on a map does not tell you which way water moved across a lot. A low corner, a garage that sits below the road, or a driveway that slopes toward the house can send surface water to a foundation whether or not a river is near. That is why the first visit looks at the grade as well as the walls.
If you want to know what the water did in your area, ask the local building office or your drainage authority. They keep the records on drainage, and this company does not hold them.
Can a drainage ditch cause water damage to a house?
A ditch or culvert that is blocked, undersized or full of debris can back water onto a lot. When that happens the water can reach a foundation, a garage or a crawl space. Clearing the ditch is for the owner or the authority responsible for it.
Drainage ditches are often shallow and easy to ignore until the water rises. A blocked culvert can hold a pool that sits against a house for hours. The technician records the level of that pool and whether it is still rising, because the answer changes the order of work inside.
Work on a ditch, a culvert or a drain outside the property belongs to whoever owns or maintains it. The crew will tell you who that is when it has seen the route.
What should I do with wet items stored in the garage?
Move dry items up and away from the water, and photograph the wet items before they are removed. Stored paper, cardboard and fabric hold water and can carry contamination, so they are usually discarded after they have been recorded.
Keep anything you can lift out of the water. Electrical equipment, a freezer or a tool bench near the water should be checked before it is switched on. Do not plug in any appliance that has been standing in water.
An insurer may ask for a list of lost items with photographs and approximate age and condition. Make the list while the items are still in view, and keep it with the receipts you have.
How does the crew keep the equipment away from people and pets?
The crew places drying equipment with a clear route for people, sets cords away from wet floors, and keeps a barrier around the work area if children or pets are in the building. The layout is agreed on the first visit.
Air movers and dehumidifiers are loud and they throw heat, so they are placed to keep the rooms you use comfortable and to keep cords out of standing water. A technician explains the layout before the equipment is turned on.
If someone in the building has a breathing condition or is sensitive to dust, mention it on the phone so the crew can plan the cleanup and the air movement to suit.
What is the difference between a river flood and a storm backup?
A river flood usually comes from the ground and the surface around the house, while a storm backup comes up through the drains. Both are treated as contaminated water, but the route in the building is different, and the crew checks both before it decides where to begin.
A backup often shows at a floor drain, a laundry sink or the lowest toilet, and it can come up in a pattern that is clearly from the drain. A flood usually shows at the wall and the window well first. Both can happen together during a heavy storm.
The technician records the route for each source so that the drying and any repair are planned to close it. The owner of a drain or a sewer line decides what work is needed outside the building.