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Standing water pumped out before drying starts

Fast removal of standing water from floors and basements in Champaign, Urbana and the county around them.

  • Storm runoff and flooding
  • Basement water
  • Burst and frozen pipes

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Water Extraction

Emergency Water Extraction: what it covers

Quick answer

Emergency water extraction removes standing water from floors, carpet and a basement before the drying starts. Standing water from river or storm flooding in Champaign or Urbana comes out first. Champaign Water Damage Restoration answers calls around the clock and sends a local crew as soon as one is free.

Emergency Water Extraction illustration for Champaign, IL

Standing water is the most urgent part of any water loss, because it keeps wetting the materials it touches. A carpet that sits in a shallow pool for a few hours will hold moisture in the pad, and a wall that stands in water will wick it up. Extraction stops that spread. It is the step that comes before any drying equipment is set up, and it is the step that is most often delayed by a homeowner trying to dry the room with towels and a fan.

In Champaign and Urbana, standing water can come from a burst supply line, a water heater, a sewer backup or the ground after a storm. The source changes how the water is handled. Clean supply water, storm water that has crossed a lot and sewage are all treated differently, so the first task is to find out which one the crew is dealing with.

A crew arrives with pumps, wet vacuums and extraction tools, and it reads the building at the same time. The water is removed in the order that keeps the lowest and most accessible areas from holding it longer, and the structure is read as the water drops.

Service area
Champaign & Champaign County
Availability
Phones answered 24/7, emergencies first
Warning signs

Signs you need emergency water extraction

Do not enter standing water near outlets, cords or the electrical panel until the power to the area is off. Do not use a household vacuum or any appliance that is not rated for wet use in a pool. Keep children and pets out of the water. Do not stand in water to reach a shut-off valve if the floor is wet and the power is on.

  • Water spreading across a floor or moving toward a wall or a door
  • A puddle that returns after it has been mopped or sponged up
  • Carpet that squelches or feels cold and heavy underfoot
  • Water coming from under a wall, a cabinet or a toilet base
  • A sump that is full, a pump that is running constantly or a float that is stuck
  • Water at the bottom of a stair or in a basement corner
Our process

How our emergency water extraction visit works

  1. Stop the source if it is safe

    If the water is still coming in, the crew first finds how to stop it: a shut-off valve, a sump check or a closed window well. Stopping the source comes before pumping, or the pump will be working against an open tap.

  2. Make the power safe

    Electrical outlets, cords and the panel in the wet area are checked and switched off where that can be done safely. A technician will not work in standing water near live circuits.

  3. Extract the standing water

    Submersible pumps and extraction units remove the water. Carpet is extracted to keep the pad from holding the water and spreading it further.

  4. Read the materials

    Once the water is out, the floor, the walls and the framing are read with meters. The readings show which materials can be dried and which must come out.

  5. Hand over to drying

    Drying equipment is set up in the cleared area and the first drying log is opened. The crew explains what to expect on the next visit and what to keep clear of the equipment.

How quickly should standing water be removed?

As quickly as a crew can get there. Standing water keeps wetting carpet, insulation and the bottom of the walls, so the longer it stays, the more material has to come out. Calls are answered 24/7, and a crew is sent as soon as one is free.

A short wait for a crew is often unavoidable at night or during a storm. While you wait, move what you can out of the water and keep people and pets clear. Do not try to pump the water with a household vacuum or any device that plugs into a wet outlet.

No arrival time is given, because it depends on what crew is free at that hour. The line will tell you the most useful thing it can, which is what to do until the crew is there.

Can I use a regular wet vacuum on the water?

Only if it is rated for wet use, plugged into a protected outlet outside the water, and the water is shallow and the power to the area is confirmed off. A household vacuum is not designed for standing water and can be a shock risk.

Extraction equipment is sized for the volume of water, and its hoses and power leads are kept out of the pool. A technician checks the set-up before the water is drawn off, so that the power, the cords and the drain route are all safe.

If you have a shop vacuum that is rated for wet pickup, follow its own instructions, keep its cord dry, and stop if the water reaches the cord or the plug.

What happens to carpet that was in the water?

Carpet is extracted to stop the pad from holding water, and it is lifted if the pad is soaked. Carpet that sat in flood water or sewage is often removed, because the pad can keep contamination in the floor.

The crew decides on carpet after it has seen the water source, the time the carpet was wet and the condition of the backing. A carpet that was in clean supply water and was extracted quickly may be dried in place.

The decision is shown to you. Any carpet that is removed is recorded and photographed, so that you and any insurer can see what was taken out and why.

Why does the crew check the walls when the floor is dry?

Water wicks up inside walls and framing above the visible line, and a floor can look dry while the wall behind it is still wet. Readings in the wall show whether the water has moved into the structure, which a visual check cannot show.

Drywall that has been wet at the base is often swollen and soft at the bottom edge, and the moisture can run higher than it looks. A small test opening lets the crew check the cavity and the sill plate.

The readings are taken before the drying starts and at each visit, so the change in the wall is recorded along with the change in the floor.

Is the cost of extraction set before the work starts?

The scope is set by the amount of water, its source, the materials it reached and the access. No price is published or given over the phone. The scope and the price are explained and approved on site before any equipment runs.

Extraction on a small area of clean water is a different scope from a flooded basement with sewage on the walls. The crew explains which of those it is, which materials it expects to remove and what the next visit will involve.

You are not asked to approve work that has not been explained. If the scope changes after the first look, the change is shown to you before it goes ahead.

Options

Types and options for emergency water extraction

Clean water from a supply line

Water from a broken supply line or an appliance is usually the cleanest type. It is still removed fast, because it wets the same materials. The technician still checks it, because a supply line can carry a different water if it has been sitting.

Storm or flood water

Water that came from the ground, a river or a storm is treated as contaminated. It carries silt and debris and can carry more. Protective equipment is used, and the materials it touched are judged more strictly.

Sewage or a drain backup

Water that came up through a drain or a toilet is handled with the most care. The materials it reached are removed where they cannot be cleaned, and the room is treated before drying starts.

Champaign County

Why emergency water extraction is different in East Central Illinois

A basement or a crawl space in either city takes in standing water in the same way, whatever its age. Storm and river water that reaches a lower level can leave more than one pool, in the corners and along the walls, so the extraction is planned around the whole room.

In Urbana, the upper Embarras runs through Meadowbrook Park in the south of the city. In Champaign, detention ponds near Windsor Road and U.S. Route 45 hold upper Embarras water. Those are the local sources the crew checks first when the water is from a storm, though a burst pipe or a drain can produce the same pool.

The campus sits between the two cities. Where a building near it is a rental house or an apartment, it may have shared drains and a basement used by several units. A crew takes that into account when it plans the extraction and the access.

One call and it gets handled.

A crew is dispatched as fast as one is available, and you approve the estimate before any work starts.

Related

Embarras River Flood Damage

Emergency removal and drying for river flood water that reached a home or business in Champaign or Champaign County.

Water Heater Leak Damage

Water removal and drying for leaks from a water heater, its pan, its connections and its drain.

Sewer Backup Cleanup

Removal, disinfection and drying after sewage backs up through a drain, toilet or floor drain in Champaign and Urbana.

Guides

Read before you book

Embarras River flooding: the first hour at a flooded building

If water from the Embarras River or the ground around it has reached your home in Champaign or Urbana, first keep people out of the water, switch off power to the wet area only if you can do it safely, photograph the damage and call the line.

FAQ

Emergency Water Extraction FAQs

Is standing water from a storm treated differently from a pipe leak?

Yes. Storm and flood water is treated as contaminated because its source is outside and its contents are not known. Water from a supply line is checked and handled with less restriction, but it is still removed quickly.

What if the water is coming through the ceiling?

Ceiling water is handled with care. The crew checks the ceiling for sagging, moves items out of the room and places a container or a barrier if water is dripping. The source upstairs is found before the drying starts.

Will the crew remove the carpet?

Only where it cannot be dried or where it has taken up contamination. The crew shows you what is coming out and why before it is taken out.

How do I know when the extraction is finished?

The extraction is finished when no pool remains and the materials have been read. The next step is the drying, which is measured separately.

Can the crew work at night?

Calls are answered 24/7, and a crew is sent as soon as one is free. No arrival time is promised, but the line will say what to do until it arrives.

Who is responsible for the drain or pipe that caused the water?

The crew stops the water at its source where it can, and it tells you who should repair the pipe, the drain or the appliance. Repairs to plumbing or appliances are for the trade that does them.

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