How quickly should standing water be removed?
As quickly as a crew can get there. Standing water keeps wetting carpet, insulation and the bottom of the walls, so the longer it stays, the more material has to come out. Calls are answered 24/7, and a crew is sent as soon as one is free.
A short wait for a crew is often unavoidable at night or during a storm. While you wait, move what you can out of the water and keep people and pets clear. Do not try to pump the water with a household vacuum or any device that plugs into a wet outlet.
No arrival time is given, because it depends on what crew is free at that hour. The line will tell you the most useful thing it can, which is what to do until the crew is there.
Can I use a regular wet vacuum on the water?
Only if it is rated for wet use, plugged into a protected outlet outside the water, and the water is shallow and the power to the area is confirmed off. A household vacuum is not designed for standing water and can be a shock risk.
Extraction equipment is sized for the volume of water, and its hoses and power leads are kept out of the pool. A technician checks the set-up before the water is drawn off, so that the power, the cords and the drain route are all safe.
If you have a shop vacuum that is rated for wet pickup, follow its own instructions, keep its cord dry, and stop if the water reaches the cord or the plug.
What happens to carpet that was in the water?
Carpet is extracted to stop the pad from holding water, and it is lifted if the pad is soaked. Carpet that sat in flood water or sewage is often removed, because the pad can keep contamination in the floor.
The crew decides on carpet after it has seen the water source, the time the carpet was wet and the condition of the backing. A carpet that was in clean supply water and was extracted quickly may be dried in place.
The decision is shown to you. Any carpet that is removed is recorded and photographed, so that you and any insurer can see what was taken out and why.
Why does the crew check the walls when the floor is dry?
Water wicks up inside walls and framing above the visible line, and a floor can look dry while the wall behind it is still wet. Readings in the wall show whether the water has moved into the structure, which a visual check cannot show.
Drywall that has been wet at the base is often swollen and soft at the bottom edge, and the moisture can run higher than it looks. A small test opening lets the crew check the cavity and the sill plate.
The readings are taken before the drying starts and at each visit, so the change in the wall is recorded along with the change in the floor.