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Typical jobs across Champaign County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

  • Storm runoff and flooding
  • Basement water
  • Burst and frozen pipes

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6 job stories

The calls we handle most

Typical job
Illustration: Storm water comes through a basement wall after a heavy rain

Storm water comes through a basement wall after a heavy rain

What homeowners notice
After a heavy rain, the homeowner finds a damp band along the foundation wall and a few inches of water on the basement floor. The water is brown at the edge and has left silt in the corners.
What we do
The crew confirms the power to the basement is off, pumps the standing water and clears the silt from the floor drain. Readings are taken in the slab, the lower block and the framing. The bottom of the drywall on the wet wall is removed to the height of the water line, and air movers and a dehumidifier are set to dry the cavity.
What to expect
The readings fall visit by visit until the block and the framing reach the goal, and the owner receives the photographs, readings and removal list for the insurer.

Typical job
Illustration: A crawl space floods on the south side of Urbana

A crawl space floods on the south side of Urbana

What homeowners notice
The owner of a small house near the south side of Urbana finds water in the crawl space after a storm and a musty smell in the rooms above. The insulation between the joists hangs wet from the subfloor.
What we do
The crew pumps the standing water through the access hatch, removes the soaked insulation and reads the joists, the sill and the ground under the vapor barrier. Dehumidifiers are set to dry the space, and the readings are logged at set points on each visit.
What to expect
The joists and sill reach the goal over several visits. The owner has the readings and the removal list, and the repair of the insulation and the vapor barrier is quoted separately by the trade that installs them.

Typical job
Illustration: A ceiling stain in a village home traces to an upstairs bath

A ceiling stain in a village home traces to an upstairs bath

What homeowners notice
A ceiling in a lower room of a village house begins to brown in a patch and then sags. The stain grows over several days, and a drip appears from the light fitting.
What we do
The crew finds the upstairs bath above the stain and reads the subfloor there. A small opening is cut in the ceiling where the readings are highest, the insulation is checked and the soaked part is removed. The cavity is dried from inside, and the source upstairs is referred to a plumber.
What to expect
The cavity reaches the dry goal on the last check, and the ceiling board is closed by the trade that finishes it. The readings and photographs go to the owner for the insurer.

Typical job
Illustration: A water heater leaks in a utility room corner

A water heater leaks in a utility room corner

What homeowners notice
The homeowner finds water spreading from the base of a water heater across the concrete floor of the utility room and into the bottom of the nearest wall. The floor covering in the corner has begun to lift.
What we do
The supply valve to the heater is shut off and the crew confirms the power is safe before going near the tank. The water is pumped from the floor, the wall base and the subfloor under the cabinet are read, and the soaked corner of the drywall is removed where the readings are high.
What to expect
The room dries to the goal, and the owner receives the readings and the record. The heater itself is repaired or replaced by the plumber who services it, and the crew records the leak for that visit.

Typical job
Illustration: A dishwasher leak runs under the kitchen cabinets

A dishwasher leak runs under the kitchen cabinets

What homeowners notice
In a Mahomet kitchen, the toe-kick under the cabinet beside the dishwasher swells and the vinyl floor in front of it lifts. The leak had been running slowly for some time before anyone saw it.
What we do
The crew shuts off the dishwasher's supply valve, removes the toe-kick and reads the subfloor and the cabinet base. The wet vinyl and the soaked lower cabinet base are removed, and the subfloor is dried to the goal before the cabinet is refitted by its trade.
What to expect
The subfloor reaches the goal and the owner receives the photographs and the removal list. The dishwasher and its connection are repaired by the appliance trade, and the floor and cabinet are repaired after the drying.

Typical job
Illustration: A shared drain backs up in a campus-side rental house

A shared drain backs up in a campus-side rental house

What homeowners notice
In a rental house near the campus, a floor drain in the shared basement backs up and water spreads across the floor. The tenant in the upper unit reports the drain gurgling when the lower unit uses water.
What we do
The crew stops water use in the building, confirms the power is off in the basement and clears the floor drain. The affected floor and the base of the wall are cleaned and disinfected, and the porous materials that cannot be cleaned are removed. Each unit's readings are logged separately.
What to expect
The basement is dried to the goal and the owner receives a log for each unit. The shared drain is referred to a plumber for clearing and for a check of the line, which is outside the drying work.

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