How do I know if I have a hidden leak?
Look for damp or stained patches that come back after they have dried, a musty smell in one room, a water bill that has risen, or a floor or cabinet that is soft in one place. Any of these is a reason to call for readings before the damage grows.
A hidden leak often shows first as a slow change rather than a flood. The paint blisters, the baseboard swells or the floor under a carpet feels cool. Note where and when you see each sign, because a pattern in time and place is useful to the crew.
Check the water meter with all taps and appliances off. If the meter moves, water is still running somewhere in the building, and that is worth reporting when you call.
Why is a thermal camera not enough on its own?
A thermal image shows surface temperature, and a damp surface can look similar to other causes of a temperature difference. The image is useful for narrowing the search, but it is confirmed with moisture readings and a small opening before the wall is repaired.
A cool patch on a wall can come from water, from air leaking through a gap or from a difference in the materials behind it. The crew uses the camera to choose where to measure and where to look.
A confirmed leak is one that the readings and the opening agree on. The crew reports what it found and what it did not find, so the repair is planned from evidence.
Should the wall be closed before the leak is found?
No. A wall closed before the source is found hides the leak and can trap moisture inside the cavity, where it can rot the framing or grow mold. The wall is closed only after the source is stopped and the cavity tests dry.
A repair that covers a damp area without finding the cause is a repair that will need to be done again. The crew records the readings that were taken before and after the opening, so the decision to close the wall is shown.
If a trade wants to close a wall before the source is confirmed, ask for the readings first. A closed cavity with a wet framing is the outcome this process exists to avoid.
Does a leak detection visit cost the same as a repair?
The detection work is priced by the time and the openings it takes to find the source, and the repair is priced separately by the trade that does it. No figure is given over the phone, and the scope is explained and approved on site before the openings are cut.
A leak that is found on the first opening is a smaller scope than one that needs several openings to trace. The crew explains how many openings it expects and why, before it cuts any of them.
The repair of the pipe or drain is a separate job for the trade that does it. The crew does not repair the source itself, and it tells you who should.
What if the leak is outside the house?
A leak in an underground or outdoor line is outside the building and is handled by the owner or the authority responsible for that line. The crew records the route the water took inside the building and tells you who to contact about the line outside.
Water that enters the building from outside can follow a line, a foundation crack or the ground. The crew reads where it appears inside, so that the outside work can be aimed at the right place.
Excavation and work on a public line require the authority that owns it, and they are not something this company performs. The crew will tell you who to ask.